RIM Blames Outage on Messenger Software Flaws

15 11 2011

North and South America users of Blackberry RIM faced outage in their mobile messenger service on 22 December. This software bug made it almost impossible to communication via this handset. The mobile messenger was unable to connect internet, deliver emails, make phone calls and even SMS.

This is the second error following the first within 5 days which Blackberry users experienced and still it is continued with the users. Last time some communication bugs came in February which lasted for 3 hours.

A statement from RIM was heard last day, “Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.”

Details of the bugs are still not clear but it may take several days to figure out the root of issue. The above statement seems less than enough welcoming the users of Blackberry. No doubt it is a big flaw in the messenger software application of the handset and it made a question mark on the services of Blackberry RIM. Let’s see in how many time they succeed to figure out the root error to retain their customers.

The users who are still experiencing outage in communication or messaging services with Blackberry messenger software are advised to either update their software immediately via Blackberry App World or browsing blackberry.com/messenger through Blackberry browser.

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